Effective Date: 25th April 2026
This Refund & Cancellation Policy applies to services provided by CommitPad, operated by Sojatia Infocrafts Private Limited ("Company", "we", "our", or "us").
1. General Policy
Due to the nature of software development and digital services, all payments made are generally non-refundable unless otherwise stated in a written agreement.
2. Project-Based Services
- Payments made for completed milestones are non-refundable.
- If a project is terminated by the client, work completed up to that point will be billed and remaining funds (if any) may be refunded at our discretion.
- No refunds will be issued for work already delivered or approved.
3. Advance Payments
Advance payments secure project scheduling and resource allocation. These are non-refundable once work has commenced.
4. Subscription & Ongoing Services
- Monthly or recurring services (e.g., maintenance, DevOps, support) are billed in advance.
- Clients may cancel future billing cycles with prior notice, but no partial refunds are issued for ongoing periods.
5. Cancellation by Client
Clients may request project cancellation at any time. However:
- All completed work must be paid for
- Any pending invoices must be cleared
- Deliverables will be provided only upon settlement
6. Cancellation by Company
We reserve the right to suspend or terminate services in cases of:
- Non-payment
- Breach of agreement
- Misuse of services
7. Exceptional Cases
Refunds may be considered in rare cases where:
- We are unable to deliver the agreed service
- There is a clear failure to meet contractual obligations
8. Contact
For refund or cancellation requests, contact:
CommitPad
(Operated by Sojatia Infocrafts Private Limited)
Email: [email protected]